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Service Cloud

Customer service and field service

Total Certifications

Certification Levels

Intermediate Level Certifications

📈 Intermediate

Contact Center Accredited Professional

Accredited Contact Center Professionals have fundamental knowledge, skills, and experience to discover, design, plan, and deliver product value to customers with Contact Center.

Exam Code

AP-226

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Intermediate

Salesforce Certified Field Service Consultant

Certified Field Service Consultants have proven experience with the administration and configuration of the Salesforce Platform and have a depth of understanding both field service and customer service processes.

Exam Code

FS-Con-101

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Advanced Level Certifications

⭐ Advanced

Advanced

Advanced Field Service Accredited Professional

Accredited Advanced Field Service Professionals have demonstrated skills and knowledge in designing, configuring, building, and implementing Advanced Field Service.

Exam Code

AP-209

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Additional Resources

•Visit the official Salesforce learning portal for study materials and practice exams
•Join community forums and study groups to connect with other certification seekers
•Take practice exams to assess your readiness before scheduling the actual certification
•Consider instructor-led training or online courses for comprehensive preparation