Refund Policy

This Refund Policy applies to purchases of Paid Access on Digi Certifications: a one-time payment of $10 USD for 90 days of access to the paid practice sets (sets 2 to 5) for one certification. Capitalised terms have the meaning given in our Terms of Service.

Free practice sets and free accounts carry no charge and are therefore not eligible for refunds.

If you are not satisfied with Paid Access for any reason, you may request a full refund within 7 days of the date of purchase. No explanation is required and you will not be asked to prove that the content was unsuitable. Requests received after 7 days are handled under section 5.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns. Refunds are therefore issued by Paddle, and your purchase is also subject to the Paddle Checkout Buyer Terms.

You can use either of these routes:

1. Contact us: email contact@digicertifications.com from the address used for the purchase, quoting your Paddle order or receipt number. We will review your request and instruct Paddle to refund you, normally within 2 business days.
2. Contact Paddle directly: use the link in your Paddle receipt email, or visit paddle.net and enter the email address used at checkout.

After 7 days we do not generally refund Paid Access that has been available to you. We will, however, consider the following on a case-by-case basis and in good faith:

• duplicate or accidental charges for the same certification;
• a technical fault on our side that prevented you from using Paid Access, which we could not resolve;
• unauthorised use of your payment method (please also contact your bank or Paddle promptly);
• permanent discontinuation of the Paid Access you purchased before it expired, in which case we refund the unused portion.

• Refunds are returned to the original payment method, in the original currency, and include any tax collected by Paddle on the refunded amount.
• After Paddle issues a refund, the time it takes to appear depends on your bank or card issuer, and is typically 5 to 10 business days.
• When a refund is issued, the Paid Access for that purchase ends. Your account, saved progress and free practice sets remain available.
• Refunds are issued once per purchase. Repeatedly purchasing and refunding access to the same content may lead us to decline further refunds, subject to your statutory rights.

This Refund Policy does not limit any rights you have under mandatory consumer-protection law. For example, if you are a consumer in the European Union or United Kingdom you may have a statutory right to cancel certain distance contracts, and where a longer or additional right applies to you, that right prevails over this policy. Paddle applies these rights as the Merchant of Record where they are relevant to your purchase.

If you have a problem with a purchase, please contact us or Paddle first so we can resolve it quickly. If a payment is reversed through a card or bank dispute, we may withdraw the associated Paid Access while the dispute is reviewed.

Questions about this policy or a refund request? Email contact@digicertifications.com. See also our Terms of Service, Privacy Policy and pricing.