Microsoft 365 Certified: Teams Administrator Associate — Practice Set 1

Question 1

Before rolling out Teams Phone to 3,000 users, you need to estimate how much network bandwidth will be consumed by Teams voice and video calls across your regional offices. Which tool should you use?

Accepted Answer

Network planner in the Teams admin center calculates network bandwidth capacity for Teams voice, video, meetings, and events based on user personas and network sites you define. Defender for Endpoint addresses endpoint security, Entra Connect Health monitors hybrid identity sync, and Compliance Manager tracks regulatory compliance posture — none calculate Teams bandwidth needs.

Question 2

Remote employees report intermittent Teams call drops. You want end users to run a self-service check of their DNS resolution and TCP connection performance to Microsoft 365 endpoints from their own machine. Which tool should you point them to?

Accepted Answer

The Microsoft 365 network connectivity test tool lets individual users assess DNS resolution, TCP connectivity, and network path performance to Microsoft 365 from their own location. Teams Rooms Pro management is for room devices, Call Quality Dashboard is an admin-facing aggregate reporting tool (not real-time self-service), and Advisor for Teams supports rollout planning, not connectivity diagnostics.

Question 3

Your legal team requires that certain Teams chats and channel messages be preserved for seven years and be discoverable in eDiscovery, even if a user tries to delete them. Which two Microsoft Purview capabilities should you configure? (Select two.)

Accepted Answer

Retention policies in Purview preserve Teams chat and channel content for a defined period regardless of user deletion, and eDiscovery case holds ensure that content is preserved and searchable for legal matters. Sensitivity labels control classification and encryption, not retention duration; Information Barriers restrict communication between groups; and Communication Compliance detects policy violations in messages, none of which address multi-year preservation and discoverability requirements directly.

Question 4

Your organization's HR department handles sensitive employee investigations in a set of Teams channels. You must ensure that members of the HR investigations team cannot communicate with members of the Finance team through Teams chat or calls, while both groups continue normal collaboration with everyone else in the company. Which Purview capability should you configure?

Accepted Answer

Information Barriers policies in Microsoft Purview explicitly restrict communication and collaboration between specified segments of users (such as HR investigations and Finance) while leaving communication with other groups unaffected. Conditional Access governs authentication conditions, not communication between groups; disabling chat entirely for both groups would also block their normal collaboration with others; and Insider Risk Management detects risky user behavior rather than enforcing communication restrictions.

Question 5

You want to prevent employees from creating Microsoft 365 groups (and therefore teams) with names containing profanity or the word 'HR' reserved for the official HR team. What should you configure?

Accepted Answer

A Microsoft 365 group naming policy lets administrators enforce naming conventions (prefixes/suffixes) and define a blocked words list to prevent inappropriate or reserved names. Messaging and meeting policies control chat and meeting capabilities, not group naming, and an expiration policy governs group lifecycle/deletion timing, not naming rules.

Question 6

A department head wants inactive teams to be automatically flagged and eventually removed if no one renews them, to reduce sprawl. Which two settings work together to accomplish this? Choose the single best description of the primary mechanism.

Accepted Answer

An expiration policy for Microsoft 365 groups automatically flags groups (and their linked teams) for renewal after a set period; if no owner renews them, they are automatically deleted. Retention policies preserve content rather than manage group lifecycle, sensitivity labels classify and protect content, and Advisor for Teams assists rollout planning rather than lifecycle governance.

Question 7

A partner organization needs to be added as a shared channel member without giving their users a full guest account in your tenant, and you want fine-grained control over which of their users can access which shared channels. What should you configure?

Accepted Answer

B2B direct connect, configured through Microsoft Entra ID cross-tenant access settings, allows external users to participate in shared channels using their own organizational identity without becoming guests in your tenant, and lets you scope access at a granular organization/user level. Guest access requires a guest account to be created; external access (federation) only enables chat and calling, not shared channel membership; and SharePoint external sharing governs file sharing, not shared channel participation.

Question 8

Your company merged with another organization that has its own Microsoft 365 tenant. Employees from both tenants need to appear in each other's global address list, chat and call each other as if internal, and join each other's Teams meetings seamlessly, without migrating either tenant's data. What should you configure?

Accepted Answer

A multitenant organization (MTO) configuration links multiple Microsoft 365 tenants so users can be discovered in each other's directories and collaborate almost as if in one tenant, ideal for mergers/acquisitions without migrating data. External access only enables basic chat/calling federation without directory integration; guest access requires provisioning every user individually as a guest, which doesn't scale for full org-to-org integration; and shared channels only cover specific channels, not org-wide integration.

Question 9

You need to update firmware and rotate device tags across 150 Teams Rooms devices deployed at branch offices, from a central location, without visiting each site. Where should you manage these devices?

Accepted Answer

Device and firmware management for Teams Rooms and other certified Teams devices is centralized in the Teams admin center's device management (and Teams Rooms Pro management for room devices), allowing remote configuration profile and firmware updates, and tag assignment across all sites. Intune manages broader endpoint compliance but not Teams-specific device tags/firmware, meeting join settings are unrelated to device management, and Advisor for Teams supports rollout planning, not device operations.

Question 10

You need to bulk-create 40 new teams from a standard template as part of onboarding a new business unit, and you want to script the process so it can be repeated for future business units without manually using the admin center each time. What should you use?

Accepted Answer

Performing Teams operations at scale and in a repeatable, scriptable way is achieved using the Teams PowerShell module or Microsoft Graph API, both of which support automated, bulk team creation and configuration. The Teams client wizard is a manual, one-at-a-time UI flow; Advisor for Teams assists rollout planning and recommendations, not execution; and a messaging policy has nothing to do with team creation.

Question 11

A project manager wants to spin up a new team that reuses the channel structure, tabs, and apps of an existing 'Product Launch' team, without recreating everything from scratch. What is the fastest way to do this?

Accepted Answer

Creating a team from a template lets you predefine channel structures, tabs, and apps that are automatically applied to the new team, which is the fastest path here — and organizations can also create and manage custom templates for reuse. Creating from an existing group or SharePoint site pulls membership/files but not necessarily the channel/app structure, and manually recreating everything is slower and error-prone.

Question 12

You need a channel type where members from a different team, and even external partner organizations, can be added to a single channel without giving them access to the rest of the host team's channels or files. Which channel type should you recommend?

Accepted Answer

Shared channels allow membership from other teams and even external organizations (via B2B direct connect), while keeping that access scoped to just the shared channel rather than the whole team. Private channels restrict membership to a subset of the same team's members only (not external orgs by default), standard channels are visible to all team members, and creating a separate team is unnecessary overhead for this scoped collaboration need.

Question 13

You want to prevent regular team members from creating new private channels, while still allowing team owners to create them. What should you configure?

Accepted Answer

Teams policies for channel creation and sharing control who is permitted to create private and shared channels, which can be scoped so only owners retain that permission. Messaging policies govern chat capabilities like editing/deleting messages, meeting policies control meeting features, and app setup policies control which apps are pinned/available — none control channel creation permissions.

Question 14

You need to prevent users from editing or deleting chat messages after they've been sent, company-wide, for compliance reasons. What should you configure?

Accepted Answer

Messaging policies control chat-level capabilities such as whether users can edit or delete sent messages, use chat, or use Giphy/stickers/memes. Meeting policies govern meeting behavior, app permission policies govern which apps users can install/use, and template policies govern which team templates are available — none control message edit/delete behavior.

Question 15

You want to (1) block a specific third-party app across the entire tenant and (2) allow a small pilot group of users to install a custom line-of-business app that isn't in the Teams app store. Which two capabilities should you use together? (Select two.)

Accepted Answer

Org-wide app settings let administrators block specific apps tenant-wide, while app setup policies (combined with uploading or allowing the custom app) let you scope custom/LOB app availability to a specific pilot group. Meeting policies and retention policies don't control app availability, and guest access settings govern external user access, not app permissions.

Question 16

Your marketing department wants to customize how the Teams app store appears to their users, highlighting a curated set of approved apps rather than the full public catalog. What should you configure?

Accepted Answer

Administrators can customize the appearance and content of the Teams app store, including featuring curated collections of apps for specific users or groups. Blocking all apps would remove access entirely rather than curate a view, meeting customization policies affect meeting branding, and frontline team templates apply to team structure, not the app store's appearance.

Question 17

Your organization's marketing team wants to host a large, registration-based virtual event for 3,000 external attendees with interactive Q&A and reporting on attendance, distinct from a standard internal meeting. Which meeting type should you recommend?

Accepted Answer

Teams webinars are purpose-built for registration-based events with attendee management, interactive Q&A, and post-event reporting, suited for large external audiences. A standard meeting lacks structured registration/reporting features, Appointments with Microsoft Teams is designed for scheduled one-on-one customer bookings, and a private channel meeting only serves a limited internal channel membership.

Question 18

The executive team wants to broadcast a company-wide all-hands to 10,000 employees with structured, moderated Q&A and a producer-controlled presentation flow, but the audience is entirely internal. Which meeting type fits best?

Accepted Answer

Teams town halls are designed for large-scale, structured internal (or mixed) broadcasts with producer roles and moderated Q&A, well suited to company-wide all-hands events. Webinars are typically used for external, registration-driven events; a standard meeting doesn't scale well to very large structured broadcasts; and a shared channel meeting is scoped to shared channel members, not a company-wide audience.

Question 19

You need to ensure that voicemail messages left for a specific customer service call queue are transcribed and routed to a shared mailbox monitored by the support team, rather than to individual agents' personal voicemail. What should you configure?

Accepted Answer

Voicemail behavior (including transcription and routing) is governed by voicemail policies applied to the relevant resource accounts/call queues, working together with the call queue's own configuration. A calling policy alone controls calling features like call forwarding and delegation but not voicemail transcription/routing specifically, meeting policies are unrelated to voicemail, and app setup policies control app pinning.

Question 20

A new employee needs a direct dial phone number for Teams Phone, and you also need to reserve a separate number for a conferencing bridge used by the executive team's recurring dial-in meetings. What must you do first before you can assign either number?

Accepted Answer

Before a phone number can be assigned to a user, resource account, or conferencing bridge, it must first be provisioned/acquired within the Teams admin center's phone number management. Creating a resource account alone doesn't provision a number, calling policies control calling feature behavior after a number is assigned, and external access relates to federation, not number provisioning.

Question 21

You want a specific department to be able to use Microsoft 365 Copilot features (such as meeting recap and intelligent notes) during Teams meetings, while other departments have not yet been rolled into the Copilot pilot. What should you configure?

Accepted Answer

Meeting settings, which include configuration for Microsoft 365 Copilot features within Teams meetings, can be scoped through policies to control which groups have access to Copilot-powered meeting capabilities. Calling and voicemail policies govern telephony features, not meeting AI features, and guest access settings control external participant access, not Copilot availability.

Question 22

Users in one office repeatedly report poor call quality during Teams meetings. You want a report showing call quality metrics such as jitter, packet loss, and latency for their specific meetings to identify a pattern. What should you use?

Accepted Answer

Monitoring and reporting on voice and meeting quality, including per-meeting metrics like jitter, packet loss, and latency, is done through Call Quality Dashboard and related quality monitoring/reporting tools. Usage reports show adoption metrics like active users, not call quality; the message center communicates service updates; and Advisor for Teams assists with rollout planning rather than ongoing quality monitoring.

Question 23

A user says the Teams desktop client keeps showing outdated channel content and won't sync properly, even after restarting the app. What is a common first troubleshooting step?

Accepted Answer

Clearing the Teams client cache is a standard first troubleshooting step for stale content, sync issues, and general client misbehavior. Reprovisioning a phone number, changing the naming policy, and creating an Information Barriers policy are unrelated to local client caching issues.

Question 24

You want visibility into which teams were created and deleted over the past 90 days, including by whom, to investigate unexpected growth in the number of teams in your tenant. Which capability addresses this?

Accepted Answer

Reporting on team creation and deletion activity provides administrators visibility into lifecycle events, including who performed them, which directly addresses investigating unexpected growth. Call Quality Dashboard addresses media quality, self-help diagnostics assist end users with client issues, and meeting customization policies affect meeting branding, none of which report on team lifecycle events.

Question 25

Since your organization enabled Microsoft 365 Copilot meeting recap, some users report that the recap feature and other AI experiences intermittently fail to generate for their meetings. What is an appropriate first troubleshooting approach specific to this scenario?

Accepted Answer

Troubleshooting Microsoft 365 Copilot and AI experiences in Teams is a dedicated troubleshooting area covering issues like recap generation failures, license/eligibility checks, and feature availability. Naming policy, external access, and group restoration are unrelated to Copilot/AI experience failures.

MS-700 — Microsoft 365 Certified: Teams Administrator Associate