MicrosoftIntermediate

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.

Last updated: August 2026

Duration100 minRenewal12 months

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MB-230Free

Practice Set 1

25 questionsFree

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Set 2

All exam domains covered

25 questionsPass: 70%

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Set 3

All exam domains covered

25 questionsPass: 70%

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Exam Simulation

Mirrors real exam format

25 questionsPass: 70%

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Edge Cases & Gotchas

Expert-level gotchas

25 questionsPass: 70%

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