Microsoft 365 Certified: Teams Administrator Associate — Practice Set 1

Question 1

You are a Microsoft Teams administrator for a company with 5,000 employees. Your organization plans to roll out Microsoft Teams Phone to replace the existing PBX system. Before deployment, you need to assess whether the network can support the additional voice and video traffic. What tool should you use to analyze network impact and calculate bandwidth capacity for Teams voice and video?

Accepted Answer

The Network planner in the Microsoft Teams admin center is specifically designed to calculate network bandwidth requirements for Microsoft Teams voice, video, meetings, and events. You define network sites and user personas, and the tool estimates the required bandwidth. The Microsoft 365 Network Connectivity Test tool is complementary but assesses connectivity quality rather than planning bandwidth capacity.

Question 2

You are a Microsoft Teams administrator. Your organization has acquired a subsidiary company whose employees are in a different Microsoft Entra ID tenant. You need to allow these subsidiary employees to join your organization's Microsoft Teams meetings and collaborate in shared channels without being added as guests to your tenant. What should you configure?

Accepted Answer

B2B direct connect and shared channels allow users from an external Microsoft Entra ID tenant to access shared channels in Teams without being added as guest users. This requires configuring cross-tenant access settings in Microsoft Entra ID for both organizations and then creating shared channels. External access (Option B) allows federated chat and meeting join but not shared channel collaboration. Guest access (Option A) adds external users to the tenant's directory.

Question 3

You are a Microsoft Teams administrator. Your organization wants to prevent users from creating new Microsoft 365 groups (which also creates new teams) unless they are members of a specific security group called 'TeamCreators'. You need to configure settings for Microsoft 365 group creation. What should you do?

Accepted Answer

Microsoft 365 group creation (which controls team creation) is restricted at the Microsoft Entra ID / Microsoft 365 admin level, not within the Teams admin center. You configure this by setting the 'EnableGroupCreation' flag to false and specifying the 'GroupCreationAllowedGroupId' to the TeamCreators security group ObjectId, using Azure AD PowerShell or equivalent Entra admin settings. The Teams admin center does not have a direct setting for this.

Question 4

You are a Microsoft Teams administrator. Your security team has identified that some Microsoft Teams users are forwarding meeting recordings and sensitive documents to personal email addresses through the Teams chat. You need to specify data loss prevention (DLP) policies to prevent this. What should you configure?

Accepted Answer

Microsoft Teams DLP policies are configured in Microsoft Purview (formerly Microsoft 365 Compliance center), not in the Teams admin center. You create a DLP policy scoped to Microsoft Teams chat and channel messages with rules that detect sensitive information types and block or restrict sharing. This prevents users from forwarding sensitive content externally through Teams chat.

Question 5

You are a Microsoft Teams administrator. Your organization needs to automatically delete teams that have been inactive for 180 days and remove Microsoft 365 groups that are older than 2 years unless renewed. You also need group names to follow the pattern '[Department]-[TeamName]' and block words like 'Executive' and 'Board' from being used in group names by regular users. Which governance configurations should you implement?

Accepted Answer

Microsoft 365 group governance requires configuring expiration policies (in Microsoft Entra ID) to automatically expire groups after a set period, requiring group owners to renew them. Naming policies (also in Microsoft Entra ID group settings) enforce prefix/suffix patterns and maintain a blocked words list. This combination addresses the naming convention requirement, the inactivity management requirement, and the blocked words requirement without manual intervention.

Question 6

You are a Microsoft Teams administrator. Your organization has deployed Microsoft Teams Rooms devices in 50 conference rooms across three offices. You need to push a software configuration update to all Teams Rooms devices in the New York office only, and ensure their firmware is on the latest approved version. What should you use?

Accepted Answer

The Microsoft Teams admin center provides centralized management for Teams Rooms devices, including creating configuration profiles, managing firmware updates, and using device tags to filter and group devices by location or other attributes. Configuration profiles can be assigned to specific devices or groups of devices, and firmware management allows administrators to approve and schedule updates, targeting only the New York devices through tag-based filtering.

Question 7

You are a Microsoft Teams administrator. Your organization has strict requirements for guest access. Guests must only be able to participate in specific teams they are explicitly invited to, must not be able to initiate private chats with internal users, and must not be able to search for internal users in the Teams directory. Which two settings should you configure? Choose 2.

Accepted Answer

Two settings address the requirements: (A) In the Teams admin center guest access settings, disabling private chats prevents guests from initiating one-on-one conversations with internal users. (B) In Microsoft Entra ID external collaboration settings, restricting guest access level prevents guests from enumerating users and groups in the directory (addressing the directory search requirement). Guest access controls in Teams and Entra work together — Teams controls what guests can do within Teams, while Entra controls directory access. External access (Option E) controls federation, not guest access.

Question 8

You are a Microsoft Teams administrator. Your organization's compliance team requires that all Microsoft Teams meetings conducted by Legal department users include an enforced lobby for all participants (including internal users), prevent participants from bypassing the lobby by forwarding the invite link, automatically record all meetings, and apply a sensitivity label that prevents screen capture. Which combination of configurations achieves these requirements?

Accepted Answer

A custom Teams meeting policy assigned to the Legal group can enforce lobby settings (setting 'Who can bypass the lobby' to 'Only organizers and co-organizers' prevents forwarded links from bypassing the lobby) and enable automatic recording for all meetings. Sensitivity labels with meeting-specific protections (including 'Prevent screen capture' on Windows and macOS Teams clients) are published to Legal users through sensitivity label policies in Microsoft Purview. This combination enforces all four requirements centrally without relying on user action.

Question 9

You are a Microsoft Teams administrator. A project team has requested a new Microsoft Teams team for a sensitive cross-departmental project involving HR, Finance, and Legal. The team should be discoverable only to invited members and must not appear in Teams search results for other users. What type of team and privacy setting should you configure?

Accepted Answer

A Private team in Microsoft Teams is only visible and accessible to invited members. It does not appear in Teams search results for users who are not members, ensuring confidentiality for the cross-departmental project. Public teams are searchable and joinable by anyone in the organization. Org-wide teams include all members of the organization. Standard channels within an existing team do not provide the same isolation as a separate Private team.

Question 10

You are a Microsoft Teams administrator. Your organization wants to allow users to add a third-party project management app (Asana) to their Teams tabs. However, the security team has concerns about an AI-powered transcription app from an unknown vendor that has appeared in the Teams app store. You need to manage org-wide app settings. What is the most appropriate action?

Accepted Answer

In the Microsoft Teams admin center under 'Manage apps', administrators can control the org-level permission state for individual apps. Setting Asana to 'Allowed' enables it for users (subject to any app permission policies), and setting the AI transcription app to 'Blocked' prevents any user in the organization from installing or using it, regardless of user-level policies. This granular control allows selective enablement without blanket restrictions on all third-party apps.

Question 11

You are a Microsoft Teams administrator. Your organization's Sales department needs a channel in their Team where only Sales managers can post messages, but all team members can read messages and reply in threads. You need to recommend the appropriate channel type and settings. What should you configure?

Accepted Answer

Channel moderation in Microsoft Teams allows you to control who can post new messages in a standard channel. Setting moderation to On and designating Sales managers as moderators means only moderators can start new posts, but all channel members can view messages and reply to existing threads. Private channels (Option A) would hide the channel from non-member Sales reps entirely, which does not meet the 'all members can read' requirement.

Question 12

You are a Microsoft Teams administrator. Your organization has developed a custom Teams app for internal HR workflows that handles sensitive employee data. Before deploying it to all HR employees, you need to upload the app to your organization's Teams environment for testing. What is the correct procedure?

Accepted Answer

Custom apps are uploaded to the organization's Teams app catalog through the Microsoft Teams admin center ('Manage apps' > 'Upload new app'). This makes the app available within the organization without publishing it publicly. After uploading, app permission policies control which users can see and install the app. This is the recommended enterprise deployment path for custom LOB (line of business) Teams apps. Sideloading (Option C) is for individual testing by developers, not enterprise deployment.

Question 13

You are a Microsoft Teams administrator. Your organization wants to deploy a standardized Teams environment for all new frontline worker teams in retail stores. Each store team should automatically include a 'Store Operations' channel, a 'Shift Scheduling' channel with a pinned Shifts app, and a 'Customer Feedback' channel. New store managers should be able to create their store team without having to manually configure these channels and apps every time. You need to create and manage templates and template policies for teams. What is the correct approach?

Accepted Answer

Custom team templates in the Microsoft Teams admin center allow administrators to define a standard team structure including channels, pre-installed apps, and pinned tabs. Publishing the template and assigning it to store managers via a template policy ensures they see the correct template when creating a new team. This automates the provisioning of the standard channel structure and app configuration for every new store team without IT intervention or manual setup by store managers.

Question 14

You are a Microsoft Teams administrator. Your organization needs to host a company-wide quarterly earnings call for 3,000 employees where only the executive presenter should be able to speak and share video. Attendees should be able to watch, submit questions through Q&A, and react with emojis, but should not be able to unmute themselves or share video. What meeting type should you use?

Accepted Answer

Microsoft Teams town halls are designed for large-scale broadcast events where organizers and presenters control audio and video, and attendees participate passively through Q&A and reactions. Town halls support thousands of attendees and enforce the broadcast model where attendees cannot unmute or share video. Webinars support up to 1,000 interactive attendees with registration and are more interactive. Regular meetings do not have this broadcast/attendee distinction.

Question 15

You are a Microsoft Teams administrator. A call center team lead reports that callers outside business hours hear a generic voicemail message instead of being directed to an after-hours team. You need to manage auto-attendants and call queues. Which Microsoft Teams Phone configuration addresses this requirement?

Accepted Answer

Microsoft Teams Phone auto-attendants support configuring business hours schedules with different call handling for business hours and after-hours. You define business hours, set a greeting and routing action for business hours (e.g., route to the main call queue), and configure after-hours behavior (e.g., play a custom message and route to an after-hours call queue or voicemail). This is the purpose-built configuration for time-based call routing in Teams Phone.

Question 16

You are a Microsoft Teams administrator. Your organization is rolling out Microsoft Teams Phone and needs to assign phone numbers to 50 users. Some users need direct inward dial (DID) numbers for external calling, and the company also needs a toll-free number for their customer service call queue. You need to provision and manage phone numbers. What is the correct approach for obtaining these phone numbers within Microsoft Teams Phone?

Accepted Answer

Microsoft Teams Phone supports acquiring phone numbers directly through the Teams admin center under 'Voice > Phone numbers'. User phone numbers (subscriber numbers) are assigned to individual users for DID calling capability. Service numbers (including toll-free numbers) are used for services such as auto-attendants and call queues — they are assigned to resource accounts which are then linked to the call queue. Numbers are managed centrally in the Teams admin center.

Question 17

You are a Microsoft Teams administrator. Your organization uses Microsoft Teams for all meetings. The Finance team has reported that during their weekly 90-minute budget review meetings with 20 participants, they frequently experience audio dropouts and video freezing specifically for participants connecting from a satellite office location. Other meetings from the same location work fine. You need to troubleshoot audio, video, and client issues. What is the most targeted diagnostic approach?

Accepted Answer

The Call Quality Dashboard (CQD) in the Microsoft Teams admin center provides granular meeting and call quality data that can be filtered by building, subnet, user, and time range. For location-specific issues affecting only the satellite office, filtering CQD data by that location's network subnet reveals whether packet loss, jitter, or round-trip time metrics exceed Microsoft's recommended thresholds, pinpointing whether the issue is network-related. This targeted analysis is more effective than broad client-side interventions.

Question 18

You are a Microsoft Teams administrator. Your IT manager has asked you for a report showing which Microsoft Teams apps are being used across the organization, how many active users Teams has per week, and which teams have the most activity. Where do you find this information?

Accepted Answer

The Microsoft Teams admin center provides built-in Analytics & reports that include Teams usage reports (showing active users, channels, messages), Teams app usage reports (showing which apps are installed and used), and per-team activity reports. These are the purpose-built reports for Teams usage monitoring and administration. Microsoft Entra ID sign-in logs and Purview are for security and compliance monitoring, not Teams usage analytics.

Question 19

You are a Microsoft Teams administrator. Several users report that they cannot sign in to the Microsoft Teams desktop client. The error message reads 'We ran into a problem' with a generic error code. Other users in the same location can sign in successfully. You need to troubleshoot sign-in issues. What is the recommended first troubleshooting step?

Accepted Answer

Microsoft's recommended troubleshooting approach for Teams sign-in issues begins with using the self-help diagnostics in the Microsoft 365 admin center (the Teams Sign-in diagnostic can identify configuration issues with the user's account). Clearing the Teams client cache resolves many sign-in issues caused by corrupted local data. Since only some users are affected, the issue is likely account-level or cache-related rather than a network issue. Running diagnostics first provides targeted information before resorting to reinstallation.

Question 20

You are a Microsoft Teams administrator. Your organization's compliance team requires immediate notification whenever a new team is created or deleted in Microsoft Teams, so they can review the team's purpose and membership for compliance with data governance policies. You need to configure alert rules. What should you configure?

Accepted Answer

The Microsoft Teams admin center includes built-in alert rules under Analytics & reports. Alert rules can be configured for events including team creation and deletion, with notification sent to specified administrators or groups. This is the purpose-built mechanism for monitoring team lifecycle events in Teams administration. Microsoft Purview Audit (Option C) also logs these events but does not provide real-time proactive alerting through the same interface.

Question 21

You are a Microsoft Teams administrator. Your organization must ensure that Microsoft Teams users in the Legal department cannot communicate via Teams chat or channels with users in the Sales department due to conflict of interest regulations. Users in other departments should be able to communicate with both Legal and Sales. You need to specify information barrier (IB) policies. What is the correct configuration?

Accepted Answer

Information barriers (IB) in Microsoft Purview prevent specified segments of users from communicating with each other via Microsoft Teams. You define segments based on attributes (e.g., Department = Legal, Department = Sales), then create bidirectional IB policies blocking communication between the segments and apply them. IB policies enforce the restriction at the platform level across Teams chat, channels, and meetings, without affecting communication with other departments. Messaging policies (Option A) do not support cross-user blocking.

Question 22

You are a Microsoft Teams administrator. Your organization is adopting Microsoft 365 Copilot for Teams meetings. Executives want Microsoft 365 Copilot to provide real-time meeting summaries and action items during meetings, but they are concerned about compliance: the AI-generated meeting summaries must be retained for 7 years per company policy. You need to configure meeting settings for Microsoft 365 Copilot. What should you do?

Accepted Answer

Microsoft 365 Copilot in Teams meetings is enabled through Teams meeting policies. Copilot generates intelligent summaries and action items that are stored in Teams meeting artifacts. To meet the 7-year retention requirement, a Microsoft Purview retention policy should be configured to apply to Teams meeting artifacts (including AI-generated content). Transcription alone (Option C) does not automatically create Copilot summaries, and retention policies must be explicitly configured — they don't apply automatically.

Question 23

You are a Microsoft Teams administrator. Your organization needs to run a bulk operation to archive 200 inactive teams and export a list of all teams with their membership counts using Microsoft Teams PowerShell. Which two commands are correct for these tasks? Choose 2.

Accepted Answer

The Microsoft Teams PowerShell module provides: (A) Set-Team -GroupId <GroupId> -Archived $true to archive a team (not delete it), making it read-only while preserving content. (B) Get-Team retrieves all teams, and Get-TeamUser retrieves members of a specific team by GroupId — combining these with a calculated property gives team display names and membership counts. Option C is incorrect — Remove-Team deletes the team permanently (not archives). Option D uses Azure AD commands which don't provide Teams-specific membership counts efficiently. Option E is valid but not one of the two primary commands addressing the tasks.

Question 24

You are a Microsoft Teams administrator. Users in a remote office report that Microsoft Teams meetings are choppy and delayed, but their internet speed tests show adequate bandwidth. A network trace shows high round-trip times (RTT) to Microsoft Teams media endpoints and significant packet loss above 5%. You need to troubleshoot the issue using available Microsoft tools. What should you do?

Accepted Answer

The Microsoft Teams Network Assessment Tool tests connectivity specifically to Teams media relay endpoints (not general internet bandwidth), measuring packet loss, round-trip time, and jitter against Microsoft's recommended thresholds. Since generic speed tests show adequate bandwidth but Teams is having issues, the problem is likely QoS misconfiguration, routing issues sending Teams media traffic through suboptimal paths, or firewall/NAT issues affecting UDP ports used by Teams. The assessment tool identifies exactly which Teams-specific network metrics are failing, providing actionable data for the network team.

Question 25

You are a Microsoft Teams administrator. Your organization operates in a highly regulated industry and needs to use Microsoft Teams for collaboration with partner organizations. The security team requires that when specific external partner company users join a shared channel, their access must be reviewed quarterly and revoked if no longer needed. You need to identify when to use Microsoft Entra Access reviews for teams and groups. Which scenario correctly describes the use of Microsoft Entra Access reviews?

Accepted Answer

Microsoft Entra Access reviews provide a structured, recurring process for reviewing membership of Microsoft 365 groups (which back Teams teams). Quarterly access reviews can be configured to notify group owners or reviewers to certify whether each external member (guest or B2B direct connect user) still requires access. When reviewers deny access, the user is automatically removed from the group. This is the purpose-built governance tool for periodic access certification in regulated industries.

MS-700 — Managing Microsoft Teams